FAQ
Questions? We've got answers.
Answers to the questions we hear most — and if you don't see yours here, call us at (773) 424-0541 and we'll help.
What is ProTab Pharmacy?
ProTab Pharmacy is an independent, locally owned neighborhood pharmacy based in Chicago, serving patients regardless of where they live. We offer personalized attention, easy prescription transfers, insurance assistance, and free local delivery within approximately 10 miles for eligible prescriptions.
How do I become a patient?
You can register online in under a minute using our Become a Patient form, or simply call us at (773) 424-0541 and a member of our team will get you set up. Once you're registered, we'll verify your insurance and coordinate any transfers.
How do I transfer my prescriptions to ProTab?
Use our prescription transfer form or give us a call. You do not need to know every prescription detail — provide the information you have, and our pharmacy team will contact your current pharmacy to complete the transfer. Submitting a transfer request does not guarantee that a prescription can be transferred or filled; certain medications may require a new prescription from the prescriber.
Do you deliver, and does it cost anything?
Free local delivery is available within approximately 10 miles of ProTab Pharmacy for eligible prescriptions. Delivery outside the standard free-delivery area may be available for a fee. Contact our pharmacy team to confirm delivery availability for your address.
How fast is delivery?
Free local delivery within approximately 10 miles for eligible prescriptions. Delivery timing depends on prescription readiness, medication availability, insurance approval, prescription receipt time, delivery address, and pharmacy business hours.
What areas do you deliver to for free?
ProTab Pharmacy serves patients regardless of where they live. Our free local delivery area generally includes Chicago, Oak Lawn, Hometown, Burbank, Evergreen Park, Bridgeview, Hickory Hills and other nearby communities within approximately 10 miles; delivery outside that area may be available for a fee. Pickup and all other pharmacy services are available to everyone — contact us to confirm delivery to your address.
Can I use ProTab Pharmacy if I live more than 10 miles away?
Yes. ProTab Pharmacy serves patients regardless of where they live. The approximately 10-mile radius applies only to free local delivery. Patients outside the free-delivery area may still transfer prescriptions, register, receive pharmacy services, and pick up medications. Delivery outside the standard area may also be available for a fee.
What insurance do you accept?
We accept most major Medicare, Medicaid, and commercial pharmacy plans. Coverage can vary by plan, network, medication, and benefit design. Contact us and we will gladly verify your specific pharmacy benefits.
Will you take my specific insurance plan?
Coverage can vary by plan and by medication, so the best way to know for sure is to let us check. Contact us with your plan information and we will gladly verify your specific pharmacy benefits before anything is filled.
Can you transfer or fill controlled substances?
Some medications, including certain controlled substances, cannot always be transferred between pharmacies and may require a new prescription directly from your prescriber. Contact us and our pharmacy team will let you know what's possible for your specific medications.
Can you help me keep my refills organized?
Yes. We can coordinate medication synchronization so your prescriptions are ready together, and we offer refill reminders by text or phone so you don't have to keep track of every due date.
How much will my prescription cost?
Your out-of-pocket cost depends on your insurance plan and the specific medication. Once we verify your pharmacy benefits, we can talk through your options — and if a medication isn't covered, we'll help you look into alternatives.
What languages do you speak?
Our team serves a diverse community and offers multilingual support. Contact us to discuss your language and communication needs.
What are your hours, and how do I reach you?
We're open Monday through Friday 9:00 AM to 5:00 PM, Saturday 10:00 AM to 3:00 PM, and closed Sunday. Call us at (773) 424-0541. Please note our website forms are not monitored around the clock — for medical emergencies, call 911.
Still have a question?
Our pharmacists are happy to help — reach out any time during business hours.